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Nov 17, 2020 Your Apple mouse, trackpad, or keyboard isn't working in Windows. Force Touch isn't designed to work in Windows. You don't hear audio from the built-in speakers of your Mac in Windows. The built-in microphone or camera of your Mac isn't recognized in Windows. One or more screen resolutions are unavailable for your display in Windows.
Boot Camp requires a Mac with an Intel processor.
When you install Microsoft Windows on your Mac, Boot Camp Assistant automatically opens the Boot Camp installer, which installs the latest Windows support software (drivers). If that doesn't happen, or you experience any of the following issues while using Windows on your Mac, follow the steps in this article.
- Mac OS’s Mouse Acceleration Issue. A few Google searches will tell you that Mac OS has an issue with mouse acceleration with high DPI mice, AKA “gaming mice”. To add insult to injury, some.
- SteerMouse 5.5.4 - Powerful third-party mouse driver. Download the latest versions of the best Mac apps at safe and trusted MacUpdate.
- Mac Apps for Mouse Drivers Filter. Add customizable gestures to Magic Mouse or MacBook trackpad. BetterTouchTool MagicPrefs.
- Your Apple mouse, trackpad, or keyboard isn't working in Windows.
Force Touch isn't designed to work in Windows. - You don't hear audio from the built-in speakers of your Mac in Windows.
- The built-in microphone or camera of your Mac isn't recognized in Windows.
- One or more screen resolutions are unavailable for your display in Windows.
- You can't adjust the brightness of your built-in display in Windows.
- You have issues with Bluetooth or Wi-Fi in Windows.
- You get an alert that Apple Software Update has stopped working.
- You get a message that your PC has a driver or service that isn't ready for this version of Windows.
- Your Mac starts up to a black or blue screen after you install Windows.
If your Mac has an AMD video card and is having graphics issues in Windows, you might need to update your AMD graphics drivers instead.
Install the latest macOS updates
Before proceeding, install the latest macOS updates, which can include updates to Boot Camp.
Format a USB flash drive
To install the latest Windows support software, you need a 16GB or larger USB flash drive formatted as MS-DOS (FAT).
- Start your Mac from macOS.
- Plug the USB flash drive into your Mac.
- Open Disk Utility, which is in the Utilities folder of your Applications folder.
- Choose View > Show All Devices from the menu bar.
- From the sidebar in Disk Utility, select your USB flash drive. (Select the drive name, not the volume name beneath it.)
- Click the Erase button or tab.
- Choose MS-DOS (FAT) as the format and Master Boot Record as the scheme.
- Click Erase to format the drive. When done, quit Disk Utility.
Download the Windows support software
After preparing your USB flash drive, complete these steps:
- Make sure that your Mac is connected to the Internet.
- Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder.
- From the menu bar at the top of your screen, choose Action > Download Windows Support Software, then choose your USB flash drive as the save destination. When the download completes, quit Boot Camp Assistant.
Learn what to do if you can't download or save the Windows support software.
Install the Windows support software
After downloading the Windows support software to your flash drive, follow these steps to install the software. (If you're attempting to resolve issues with a Bluetooth mouse or keyboard, it might be easier to use a USB mouse or keyboard until these steps are complete.)
- Make sure that the USB flash drive is plugged into your Mac.
- Start up your Mac in Windows.
- From File Explorer, open the USB flash drive, then open Setup or setup.exe, which is in the WindowsSupport folder or BootCamp folder. When you're asked to allow Boot Camp to make changes to your device, click Yes.
- Click Repair to begin installation. If you get an alert that the software hasn't passed Windows Logo testing, click Continue Anyway.
- After installation completes, click Finish, then click Yes when you're asked to restart your Mac.
Learn more
If you can't download or save the Windows support software:
- If the assistant says that the Windows support software could not be saved to the selected drive, or that the USB flash drive can't be used, make sure that your USB flash drive has a storage capacity of at least 16GB and is formatted correctly.
- If the assistant doesn't see your USB flash drive, click Go Back and make sure that the drive is connected directly to the USB port on your Mac—not to a display, hub, or keyboard. Disconnect and reconnect the drive, then click Continue.
- If the assistant says that it can't download the software because of a network problem, make sure that your Mac is connected to the Internet.
- Make sure that your Mac meets the system requirements to install Windows using Boot Camp.
If a Mac feature still doesn't work after updating the Windows support software, search for your symptom on the Apple support website or Microsoft support website. Some features of your Mac aren't designed to work in Windows.
PD7DXT-WR / PD7DXT
How do I grip the DXT mouse?
Start by placing the tip of the ring finger over the black plastic triangular area beneath the bottom click button. The remaining finger tips and thumb will naturally position themselves on the first half of the front and back mouse surfaces, respectively, with the pinkie finger tucked in. The fingers should be comfortably curled (e.g. holding a pen) versus extended or lying flat.
The resulting hand and finger posture facilitates precision movements and avoids the fingers being placed one upon the other and coming into contact with the cable. It should be noted that the body of the mouse is not placed parallel to the side of the keyboard but at an angle to the side of the keyboard.
What operating systems is the DXT2 compatible with?
The DXT is designed to work on all USB operating systems including Windows, Mac OS X and Linux.
I lost my dongle, can I get a replacement?
Yes, we offer replacement dongles for wireless DXT mice. Please contact [email protected]. See the Troubleshooting section below for instructions on pairing the new dongle with your mouse.
How do I use my DXT with my left hand?
Simply tap the “L/R” switch on the back of the mouse to switch between left and right handed modes.
GestureWorks: A Flash Multi-Touch Framework By Ideum
How do I charge the wireless DXT mouse?
Connect the includes micro-usb charging cable to the mouse and an available USB port on your computer. The DXT’s rapid-charge system was designed to be charged from a PC, not from another charging devices which could lead to damage.
A full-charge (120 minutes of uninterrupted charging) should last approximately 2 weeks with normal mouse usage. To extend your battery life, use the on/off switch on the underside to turn the mouse off when not in use.
![See See](/uploads/1/2/6/3/126372240/681179150.jpg)
How do I change the cursor speed?
Flip the mouse over and tap the DPI button on the underside to cycle between the four sensititivity levels (500 | 1000 | 1500 | 2000) until you find the one that is right for you. The higher the sensitivity, the more the cursor will move in response to hand movements.
500: 1 Flash
1000: 2 Flashes
1500: 3 Flashes
2000: 4 Flashes
Does the wireless DXT require a bluetooth connection?
No, the wireless DXT uses RF-wireless technology. Simply plug the included RF “dongle” into an available full-size USB port on your PC
Does the DXT require any special drivers?
No, neither DXT Wireless or Wired require any special drivers.
What type of charging cable does the DXT wireless use?
The DXT wireless utilizes a micro USB charging cable.
If your DXT2 ergonomic mouse is not working as expected please reference the FAQs above and the Troubleshooting Tips at right. If your issue persists, please submit a Trouble Ticket using the link at the bottom of the page.
Before you submit a trouble ticket, try connecting the mouse to another computer. If the mouse works on another computer it suggests there is a problem with the original computer. Try reconnecting the mouse and restarting your computer. If that doesn’t work, try removing any custom mouse drivers you may have downloaded for other mice which could be affecting the DXT. If the mouse doesn’t work on the other computer, it suggests there may be a failure with the mouse itself. Please submit a trouble ticket using the link at the bottom of the page.
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Confirm the mouse has a battery charge. The mouse will flash the L/R LEDs when the battery is low. If you suspect the battery maybe low, or even dead, connect the charging cable between the mouse and your PC for 120 minutes to restore the mouse to a full charge. The L/R LEDs will illuminate steady when the batter is charging. When the battery is fully charged, the L/R LEDs will turn off.
Before you submit a trouble ticket, try connecting the mouse to another computer. If the mouse works on another computer it suggests there is a problem with the original computer. Try reconnecting the mouse and restarting your computer. If that doesn’t work, try removing any custom mouse drivers you may have downloaded for other mice which could be affecting the DXT. If the mouse doesn’t work on the other computer, it suggests there may be a failure with the mouse itself. Please submit a trouble ticket using the link at the bottom of the page.
The process for pairing a DXT mouse with a replacement dongle depends on what generation mouse you have. Flip the mouse over and take note of the last 5 digits of the serial number.
Serial Number: 07,001 – 09,000
- Download Pairing Program Version 1 for Windows:
- Switch off the mouse
- Plug the new USB dongle into the PC
- Switch on the mouse
- Run Pairing Program Version 1 and click “PAIR”
- Press and hold the upper button and scroll wheel
- The Pairing Program will display “Pairing” and then “Success”
Serial Number: 09,001 – 19,999
- Download Pairing Program Version 2 for Windows
- Switch off the mouse
- Plug the new USB dongle into the PC
- Switch on the mouse
- Run Pairing Program Version 2 and click “PAIR”
- Press and hold the upper button and scroll wheel.
- The Pairing Program will display “Pairing” and then “Success”
Serial Number: 20,000 and above
- Switch off the mouse
- Plug the new USB dongle into the PC
- Switch on the mouse
- Place mouse next to the USB dongle
- Press and hold the left, right, and scroll wheel buttons at the same time for 5-10 seconds
All DXT2 mice are backed by a TWO YEAR limited warranty
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